Regards,

Wency

Netro Support

Dear customer,

Would you be able to power on the device and keep it online at your convenience? We'd like to take a closer look at the device's status.

Thanks,

Wency

Netro Support

Dear customer,

If you want to use and program with the app, You can go to Settings->Account->Language to choose Italian.

Thanks,

Wency
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support

I've installed the water valves Rain Bird 900720 100-HV 24 V. 

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Netro server side has updated, and after an hour, if the humidity rises, it will be correct.

Thanks,

Netro Support

Dear customer,

Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water valve and measure the resistance of the water valve?

Thanks,

Wency

Netro Support

Dear customer,

Could you please do a test?

Please find "live" on the sensor page of the APP to try the live mode and see if it helps.

If you have any further concerns or questions, please do not hesitate to reach out to us. 

Regards, 

Wency
Netro Support

My present whisperer has difficultly to charge even on sunny days and will soon need to replace it (my experience is that battery life is at most 2 years).

Unhappily it is apparently out of stock in all European sites I tried.

Ordering it from the US is much more costly due to fixed administrative cost of custom clearance added to custom duties and VAT.

When do you think you will re supply European sites ?

Thank you

Dear customer,

We are looking into it and will get back you soon.

Thanks,

Netro Support

Me too

Us too! No watering today... 4/27/2025 Netro won't connect... says it's watering using manual option then I go look and it's doing nothing! No water coming out of any station, BUT the timer is clicking off the 4 min I set it on. Yesterday I got all stations to work using the App!  I checked my wifi and it's good. PLEASE HELP!!!!

Dear customer, 

May I ask if water comes out when you do the manual run?

If it still doesn't work, please send an email to support@netrohome.com and we will look into it.

Thanks,
Netro Support

Hi Kai,

We do not send notification of when the device start to water or finish watering since that will be too many notifications and we do not spam the user. 

However, We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release, there will be a public on/off control for this feature.

Thanks,
Netro Support

Hi Gary,

If you remove the wire for zone 1 from the controller, then start watering other stations for example zone 2, does station 1 start to water?

Thanks,

Netro Support